JMH Receives National Award for Emergency Care Experience

Franklin, IN ─ Johnson Memorial Health has been named a recipient of the Women’s Choice Award® (WCA) as America’s Best Hospitals for Emergency Care.

This coveted credential places Johnson Memorial Hospital in the top 5 percent for Emergency Care, which was achieved by 373 hospitals, less than 10 percent of the 3,800 emergency rooms that report data to the Centers for Medicare and Medicaid.

“Johnson Memorial is dedicated to providing the community with exceptional caregivers. It’s a pleasure to care for you and to work in an organization that is so passionate about healthcare and its community,” said Dr. Ryan White, Johnson Memorial Emergency Department physician.

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Emergency Services (ES) account for more than 125 million hospital visits annually, and all clinicians must have expertise in caring for patients across their life span, often when their healthcare needs are urgent and unplanned. Unlike other hospital departments that interact with the same patient and families for an extended period, ES staffs typically have one patient encounter - often when anxiety and fear is at its peak.

“The Women’s Choice Award® seal delivers a powerful message to women, offering them the peace of mind that the recipient is clinically excellent and highly responsive to the patient’s experience," notes Sharyn S Lee, RN, MS, FACEHP, President of the WCA Healthcare Division. “Awarded Emergency Services Departments must achieve high rankings on eight emergency measures including patient recommendation scores, which is unlike any other healthcare credential recognizing providers today.”

Hospitals earning the Emergency Care Award consistently rank in the top 25 percent of the 3,800 hospitals reporting on their Emergency Department’s performance to the Centers for Medicare and Medicaid Services (CMS). The eight measures CMS publicly reports relate primarily to the amount of time taken in the ER such as time for diagnosis, medication, and admission to the hospital, and are weighted according to the priorities of women surveyed.

Of the eight measures reported by Emergency Departments to the Centers for Medicare and Medicaid Services (CMS), women rate “door to diagnostic time” or in other words, “door to doctor,” as the most important criteria when selecting an emergency room. The least important reported measure is the percentage of patients who left the emergency department before being seen.

“Providing the best in Emergency Care is the combined effort of hospitals, physicians, nurses and EMS Practitioners and we commend those recognized for striving for extraordinary care,” remarked Conrad “Chuck” Kearns, President of the National Association of Emergency Medical Technicians, serving EMS Practitioners in 50 countries around the world.

A hospital can be eliminated from the award if they fall outside the 25th percentile for two or more of the eight measures, depending on their importance. The award is also limited to those hospitals with a solid recommendation on Hospital Consumer Assessment of Healthcare Providers and Systems.

“We have found that recommendations are an important consideration used by women in selecting a hospital for themselves and their family. By helping women know which hospitals in their area provide the best critical care, we are able to help them make better decisions, especially when it comes to emergency situations, “said Delia Passi, CEO and Founder of Women’s Choice Award®.

Year after year, the Women’s Choice Award® is the only credential that identifies the nation’s best healthcare institutions by measuring against the needs and preferences of women, when it comes to treatment and a quality hospital experience. This credential signifies Johnson Memorial Hospital’s commitment and passion towards an extraordinary healthcare experience for women and all patients.

About Johnson Memorial Health

Since 1947, Johnson Memorial Hospital has worked to improve the health of the residents of Johnson County. Since that time we have grown and expanded many times to meet the growing healthcare needs of Johnson County residents. To better reflect our growth outside of the hospital campus, we have become Johnson Memorial Health.

Upcoming 2016 expansions include the Greenwood Primary Care Center providing family practice physician office and urgent care center and the Whiteland Primary Care Center. In 2015, major renovation and expansion to our main campus in Franklin incurred making parking easier, as well as a new front entrance and larger cafeteria. In 2013, the hospital partnered with Community Health Network to open the Stones Crossing Health Pavilion to expand services in the Center Grove area. Other renovations and additions have included a cardiovascular care center and progressive care and critical care units.

Highlights: Newly renovated and expanded surgery center; comprehensive weight-loss and wellness program; sports medicine program with trained orthopedic surgeon and concussion specialist; comprehensive wound care center. To see all of our services or to find out more about our network of physician specialists, please visit us online at

About the Women's Choice Award®

The Women’s Choice Award sets the standard for helping women make smarter choices by collectively identifying the brands, products, and services most recommended and trusted by women - those that deliver a customer experience worthy of their recommendation.

Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women versus men. As the leading advocate for female consumers, WomenCertified Inc., home of the Women’s Choice Award, created the first national award based on the ratings and preferences of women to provide them with a collective voice.

Women can make their preferences heard and be part of the mission toward a million voices strong by visiting the Women’s Choice Award’s official website and joining the network.