Patient Portal/Medical Records

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How to Access My JMH Patient Portal

Effective August 1, 2017, Johnson Memorial Health has transitioned to a new electronic medical records system. Portals established prior to August 1, 2017 are no longer available.

Patients using the portal can view:

  • health record and history
  • lab results
  • medical imaging reports
  • upcoming appointments

Birth Certificates and Death Records are not available through the hospital. Call the Johnson County Health Department at 317.736.3775.

Enroll in the new MyJMH Patient Portal

The new portal gives physicians and clinicians access to a shared patient chart, no matter where they are on the Johnson Memorial campus or the JMH primary care centers throughout Johnson County.  The comprehensive chart will include information about the patient’s medical history and can accompany them to different care venues, reducing the opportunity for miscommunication or errors.

Enroll Online

Log into

Getting Started

How to create your new profile in the MyJMH patient portal

Step 1

Enroll and create your profile

Step 2

Enroll by answering the following questions:

• First name:

• Last name:

• Date of birth:

• Social Security #: xxxxxxxxx (no spaces or dashes)

Step 3

Select “create your account” and follow the instructions.

Step 4

Click on to access your portal once you have created your account

Once you have successfully created your account, you will need to log on to access your portal. If you have trouble creating or accessing the portal please call 317.346.2861.

About the Transition

Access to Previous Portal: Johnson Memorial has closed portals created prior to August 1.

Enroll in New Portal: Self-enrollment is available for patients who are age 18 or older who don't currently have access to the Johnson Memorial Hospital Portal. If you manage the health of a patient, talk to the patient's health care provider during the next visit to receive a personal invitation to the Johnson Memorial Health Portal. Self-enrollment is not currently available to caregivers or guardians.

Previous Medical Records: If you utilized our previous patient portal and need your full medical records, please contact our Release of Information Office at 317.736.3573.

How to Get a Copy of Medical Records


To obtain a printed copy of your medical records, please download and complete the HIPPA compliant Release of Information Authorization Form. Submit the form and a copy of a valid photo ID to the Medical Information Department at Johnson Memorial Health by fax at 317.736.3368 or by stopping by our office on the second floor of 1125 West Jefferson Street, Franklin, IN between 8 a.m. and 4 p.m. Monday through Friday, excluding holidays.

If you have questions, please call the Medical Information Department at 317.736.3573.

Attorneys, Physician’s Offices or Insurance Carriers 

You may fax requests to 317.736.3368. 

All subpoenas should be delivered in person or mailed to:

Johnson Memorial Health
Medical Records
PO Box 749
1125 West Jefferson Street
Franklin, IN 46131

Other Hospital or Emergency Room Providers

If you are a health care provider and need records immediately, please call 317.736.3573.

About Health Information Management / Medical Records

Health information is the data related to a person’s medical history, including symptoms, diagnoses, procedures, and outcomes. Health information records include patient histories, lab results, x-rays, clinical information, and notes. A patient’s health information can be viewed individually, to see how a patient’s health has changed; it can also be viewed as a part of a larger data set to understand how a population’s health has changed, and how medical interventions can change health outcomes.

Health information management (HIM) is the practice of acquiring, analyzing, and protecting digital and traditional medical information vital to providing quality patient care. It is a combination of business, science, and information technology.